At the moment I am a "Quality Assurance Analyst" for a company that does mostly international payment processing.
I get to work, I get something to drink. I read my email - mostly about what people think is not working. I then look at their problem and tell them (politely) one of the following:
You are an idiot and this works fine. Here is the answer to your obscure but at least not stupid question Send me more infomation so I can figure out what is going on Dang, you're right that does not work, I will enter a bug and you can hope we fix it someday. Oh Jeepers! That is a real problem we will fix it ASAP.
The rest of the time I check that things we tried to fix were fixed correctly, and that things we just did new work. I do that by writing test plans and executing test plans. This is sometimes as boring as it sounds, but not always.
I get pestered by people all day, as I know a lot about how out very complicated system works. (Since we have clients we like to do what we get paid for. Oddly enough we do a very high % of the time.)
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ninetydegrees
no subject
on 2007-01-11 06:56 am (UTC)I get to work, I get something to drink. I read my email - mostly about what people think is not working. I then look at their problem and tell them (politely) one of the following:
You are an idiot and this works fine.
Here is the answer to your obscure but at least not stupid question
Send me more infomation so I can figure out what is going on
Dang, you're right that does not work, I will enter a bug and you can hope we fix it someday.
Oh Jeepers! That is a real problem we will fix it ASAP.
The rest of the time I check that things we tried to fix were fixed correctly, and that things we just did new work. I do that by writing test plans and executing test plans. This is sometimes as boring as it sounds, but not always.
I get pestered by people all day, as I know a lot about how out very complicated system works. (Since we have clients we like to do what we get paid for. Oddly enough we do a very high % of the time.)