Yes, Dick you are quite right. The response to your question was totally inappropriate and contrary to how we expect customers to be treated in our store. In our training we try to put an emphasis on hospitality. We expect our customers to be treated as if they were a guest in our own home. Being a general bookstore we try to serve customers with a wide variety of interests and tastes and we expect those to be respected by our staff, even when not sometimes shared by them. Your unacceptable experience has already been used as a reminder to our staff of the attitude and behavior we expect from them.
Dale Szczeblowski General Manager Porter Square Books
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ninetydegrees
no subject
on 2009-12-02 03:35 pm (UTC)Dale Szczeblowski
General Manager
Porter Square Books